Prototype KMS with Quality Function Deployment Method: a Case Study at Z Software House
Abstract
Abstract−The management of human resource development in Z sofware house is done in several ways, starting from new recruitment process, employee training, employee placement, employee development, and employee retention. After the training process, the following issues were found: First, the lack of enthusiasm of experienced senior employees on issues facing new employees. Second, after 1 week of basic training, the challenge faced by the new employee was identified and the impact of client satisfaction was not achieved. And finally, K does not yet have the media to share knowledge. The results of the model research yield the priority of making KMS prototype, such as: background of dominant white website, dominant black base font, preferably available dashboard menu, input your knowledge, approval knowledge, graphics, dominant head blue sea, black dominant menu, sea. The test result using UAT stage 75% with good result. This result is seen based on the criteria of functionality related to menu availability and recording employee knowledge. Menu related efficiency based on authorization level, and ease of progress update knowledge, interesting presentation of graph reports and easy access to various platforms.
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