Implementation of a Violation Reporting System to Enhance Transparency and Accountability: A Case Study at the Depok City Office of Kemenag

Abstract

Good governance demands accountability and transparency, especially in public agencies such as the Depok City Office of the Ministry of Religious Affairs (Kemenag). One of the main challenges is the absence of a secure, confidential, and easily accessible channel for the public and internal employees to report suspected violations, such as corruption or abuse of power. This research aims to design and implement a web-based Violation Reporting System, or Whistleblowing System (WBS), as a solution to this problem. The development method used is the prototyping model, which allows for iterative development based on continuous feedback to refine features and the user interface. The system is built using the PHP programming language with a MySQL database and is equipped with crucial features, including a public reporting form with a guaranteed anonymity option, a report tracking system using a unique code, and a comprehensive management dashboard for WBS administrators. The admin dashboard includes report statistics, data visualizations, an export-to-Excel feature, and a mechanism to follow up on each report according to the workflow defined in official guidelines. The result of this research is a functional, responsive, and secure WBS portal that is publicly accessible, successfully providing a structured reporting channel, increasing the potential for public participation in oversight, and supporting the Depok City Kemenag Office's efforts to establish a clean and transparent integrity zone, in line with the principles of modern e-government.